Questions
Product
What makes this jacket one of a kind?
Each jacket is unique and handcrafted, meaning no two are the same. From the choice of materials to the intricate design and finishing touches, every product has its own character. You are purchasing a truly exclusive piece of fashion.
How do I care for my one of a kind jacket?
Caring for a unique jacket depends on the materials it is made of. We recommend following the care instructions provided with your jacket to maintain its quality and appearance. For most jackets, gentle cleaning and proper storage are key to preserving their beauty.
Can I customize or modify my one of a kind jacket?
While our jackets are one-of-a-kind, we can sometimes accommodate minor modifications to make the jacket even more personal to you. Please reach out to us to discuss any customization options, and we will let you know what's possible.
Will my one of a kind jacket fit me perfectly?
We provide detailed sizing information for each jacket, but since these are unique pieces, the fit may vary slightly depending on the design. If you're unsure about your size, please contact us before purchasing, and we can guide you to find the best fit for you.
How can I be sure the jacket I’m purchasing is high quality?
Our one of a kind jackets are crafted with high-quality materials and exceptional craftsmanship. We take pride in every jacket we create, ensuring that the product not only looks amazing but also stands the test of time, caring and materials. You can trust that each jacket is made with care and attention to detail.
Are the materials used in the jackets sustainable or eco-friendly?
Many of our one of a kind jackets are made from sustainable or eco-friendly materials. We strive to source fabrics and materials that align with our environmental values. Please refer to the specific jacket's product description for more details about its materials.
What should I do if my jacket doesn’t fit after purchase?
We recommend contacting us as soon as possible if the jacket doesn’t fit. Since these jackets are unique, we can’t offer an exchange for an identical item, but we may be able to suggest a similar product, or help you find a solution such as tailoring options.
Questions
Shipping
Can I pick up my one of a kind product directly from you?
Yes, in some cases, we offer the option to pick up the product directly from us. This can be a great option to avoid shipping risks. Please contact us if you are interested in local pickup.
How is a one of a kind product shipped?
We treat one of a kind products with the utmost care and use safe, reliable shipping methods. All products are carefully packed to protect them during transit, and we often offer trackable and insured shipping to ensure delivery.
Is shipping insured for my unique product?
Yes, for one of a kind products, we always recommend insured shipping. This ensures that if the product is lost or damaged during transport, you will be compensated. We work with trusted shipping partners to minimize the risk of loss or damage.
How long does delivery take for a one of a kind product?
Delivery times can vary depending on the shipping option and destination. Since it is a unique product, we use the most reliable shipping services, which might slightly affect delivery times. Typically, delivery takes between [specify time, e.g., 3-7 days].
What should I do if my one of a kind product is damaged during delivery?
If the product is damaged during delivery, please contact us immediately and send pictures of both the product and packaging. Since the product is unique, we unfortunately cannot replace it with an exact replica, but we can offer a refund or possible repair if possible.
What shipping options are available for products?
For one of a kind products, we typically offer only insured and trackable shipping options to ensure safe delivery. During checkout, you can choose the shipping option that best suits your needs based on speed and cost.
Can I change the delivery address after the order has been shipped?
Due to the unique value of the product, we typically cannot change the delivery address once the product has been shipped. If you need to make a change, please contact us as soon as possible before the product leaves our warehouse.
What happens if my one of a kind product gets lost during delivery?
If a one of a kind product is lost during delivery, we will work with the shipping company to find a solution. Since insurance is included in the shipping, we can often offer compensation if the package cannot be located.